Returns and Refunds
Returns, Refunds and Restocking Fees. BackToModern believes in the quality of its products and wants you to shop with confidence. Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories and e-bikes sold by BackToModern.14-Day Trail period only starts the day the bike is delivered
- Returns of New and Unused Items Within 14 Days of delivery. We allow you to return any item in new and unused condition within 14 days of receipt for a full refund with no restocking fee. For all returns, return shipping charges are the responsibility of the recipient and miles must be limited to under (20) miles on the odometer.
- Returns of New and Unused Items Outside the 14-30 Day Window. If you wish to make a return outside of the 14-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the return shipping charges and a restocking fee in the amount of 20% of the purchase price for orders up to 30 days after delivery.
- Returns of Used Items. Any items returned in a used condition (over 20 miles on the odometer) may be returned within 30 days of purchase subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be free of any damage. Electric bikes must have less than (100) miles on the odometer.
Return Shipping Costs. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return.
No Bike Shop Returns. Please note that each of our partner bike shops sets its own return and exchange policies and procedures. We do not accept returns of items purchased from bike shops. Please contact the place of purchase to discuss their return policy.
Refused Shipments – Flat Fee $100 per bike. If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $100 per e-bike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $100.
Battery Returns. Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumer's ability to return batteries via shipping carriers.